All systems operational

System Status

Last updated: April 21, 2026 · 14:32 UTC · Updates every 60 seconds

Core platform

Agent Runtime (us-east-1)
Session processing, tool calls, LLM inference routing
100% uptime · last 30 days
OPERATIONAL
Agent Runtime (sa-east-1)
LATAM region — São Paulo
99.98% uptime · last 30 days
OPERATIONAL
NeuranAI Console
Web dashboard, config, eval runner
OPERATIONAL
REST API
api.neuranai.com · avg. p50 42ms / p99 210ms
OPERATIONAL

Channels

WhatsApp Business API
Inbound + outbound messaging
OPERATIONAL
Voice (Twilio)
Inbound call routing, TTS/STT
OPERATIONAL
Email
Inbound parsing + outbound delivery
OPERATIONAL
Web Chat Widget
JS embed, WebSocket sessions
OPERATIONAL

Integrations

Salesforce connector
OPERATIONAL
Zendesk connector
OPERATIONAL
Twilio connector
OPERATIONAL
Payment gateway connectors
Stripe, Conekta, Mercado Pago
OPERATIONAL

Recent incidents · last 30 days

RESOLVED
Elevated latency — sa-east-1 Agent Runtime
Mar 24, 2026 · 08:12 UTC
Duration: 18 minutes · Impact: p95 latency increased from 1.2s to 3.8s for LATAM region sessions. No data loss. Cause: EC2 instance replacement during routine maintenance window. Mitigation: Capacity pre-warming protocol updated to prevent recurrence.
No other incidents in the last 30 days.
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