NeuranAI, Inc. ("NeuranAI," "we," "us," or "our") operates an agentic AI platform for business process automation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at neuranai.com, use our platform and APIs, or interact with our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We collect information you give us directly (like your email when signing up), information generated as you use our platform (like usage logs), and some information automatically (like IP addresses). We use it to run our services, improve them, and communicate with you. We do not sell your personal data.
We may receive information about you from third parties such as business partners, analytics providers, or public sources, which we may combine with information we already hold about you.
| Purpose | Legal basis | Description |
|---|---|---|
| Service delivery | Contract | Provisioning accounts, running agents, processing API calls, and billing. |
| Security & fraud prevention | Legitimate interest | Detecting abuse, unauthorized access, and ensuring platform integrity. |
| Product improvement | Legitimate interest | Analyzing aggregated usage patterns to improve reliability, accuracy, and features. |
| Model training | Legitimate interest / Consent | We may use de-identified conversation data to improve our models. Enterprise customers may opt out via their MSA. |
| Customer support | Contract | Responding to support requests, debugging issues, and providing onboarding assistance. |
| Marketing | Consent / Legitimate interest | Sending product updates, case studies, and relevant offers to business contacts who haven't opted out. |
| Legal compliance | Legal obligation | Retaining records as required by applicable law, responding to legal process. |
We do not use your data to train general-purpose AI models sold to third parties without explicit consent. Conversation data processed through your deployed agents is treated as your data under your MSA.
We do not sell, trade, or rent your personal information. We share data in the following limited circumstances:
We engage sub-processors to help operate our platform — including cloud infrastructure (AWS), payment processors (Stripe), analytics providers, and customer support tools. All sub-processors are contractually bound to handle data only as instructed and maintain appropriate security standards. An up-to-date sub-processor list is available upon request.
If NeuranAI is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your personal data becomes subject to a different privacy policy.
We may disclose your information where required to comply with applicable law or valid legal process (such as a court order or government request), to enforce our Terms of Service, or to protect the rights, property, or safety of NeuranAI, our users, or the public.
We may share information for any other purpose with your prior consent.
We retain your information for as long as your account is active or as needed to provide services. Specifically:
You may request deletion of your personal data at any time (see Your rights). Upon verified deletion request, we will remove or anonymize your personal data within 30 days, except where retention is required by law.
Depending on your location, you may have the following rights regarding your personal data:
For US residents: California residents have additional rights under CCPA/CPRA, including the right to know categories of personal information collected and sold, and the right to opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information as defined under CCPA).
To submit a rights request, email [email protected] with subject line "Privacy Request." We will respond within 30 days. We may need to verify your identity before fulfilling the request.
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:
No method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we take it seriously and continuously improve our practices.
NeuranAI operates primarily in the United States, Mexico, and Brazil. If you access our services from outside these regions, your information may be transferred to and processed in countries where data protection laws differ from those of your jurisdiction.
For transfers of personal data from the European Economic Area, United Kingdom, or Switzerland to the United States, we rely on Standard Contractual Clauses approved by the European Commission. Copies are available upon request at [email protected].
For data processed in Brazil, we comply with the Lei Geral de Proteção de Dados (LGPD). For data processed in Mexico, we comply with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).
We use cookies and similar technologies on our website. For detailed information about the specific cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us at [email protected] and we will take steps to remove such information.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date, and by emailing you or displaying a prominent notice in the NeuranAI Console at least 30 days before the changes take effect.
Your continued use of our services after the effective date constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:
NeuranAI, Inc.
Email: [email protected]
For EU/UK residents, you also have the right to lodge a complaint with your local data protection authority.